Privacy policy

We collect information you provide, including your name, email, telephone number, delivery address, selected watches, order notes and communications with us.

We also process limited technical information needed to operate and secure the site, such as IP address, browser and device information, request timestamps, cookie identifiers and service logs.

We use information to operate the storefront, respond to enquiries, check stock, prepare and deliver invoices, prevent fraud, arrange insured delivery, provide aftercare and meet accounting, tax and legal obligations.

Where required, we rely on your consent for optional marketing. You may withdraw that consent at any time without affecting an existing order.

We share information only with providers that help host the site and database, deliver email or future text notifications, produce documents, detect misuse, process payments or transfers, and ship orders. They receive only what is needed for their service.

Because we are based in the United States and serve clients internationally, information may be processed outside your country. We use contractual and technical safeguards appropriate to the service and do not sell personal information.

Order, invoice and transaction records are retained for periods needed for warranty, fraud prevention, accounting, tax and legal obligations. Enquiries and operational logs are deleted or anonymized when no longer reasonably required.

We use access controls, encrypted transport and restricted server-side credentials. No online system is risk-free, so never send passwords, one-time codes or complete banking credentials through a contact form or email.

Depending on where you live, you may have rights to access, correct, delete, restrict or object to certain processing, receive a portable copy, or appeal a privacy decision. We may verify identity before completing a request.

Send privacy requests to concierge@nexbuywatches.com. We will respond within the period required by applicable law.